The reservation and cancellation conditions of the Súgo Panzió

Form of reservation and request for offer

These booking, modification and cancellation conditions apply only to individual bookings.

Súgó Panzió only accepts accommodation reservations via the online booking system.

In order to facilitate the contact of guests, Súgó Panzió operates a reservation system, which can be found on our website ( https://www.sugopanzio.ro ) under the 'Reservations' menu.
We ask guests intending to make a reservation to fill in all the information requested in the reservation system accurately and meaningfully, with particular attention to the correct entry of contact details (phone number, e-mail address and billing address).

The correctness of the data entered in the reservation is the responsibility of the guest. If the guest cannot be reached at the telephone number or e-mail address provided in the reservation, or if the contact information proves to be incorrect and thus there is no possibility to confirm the reservation, Súgó Panzió reserves the right to cancel the reservation, which also terminates the request for accommodation.
We ask our guests to write any requests regarding the accommodation in the "Comment" section. We ask our guests who arrive with child(ren) to select the age of the child(ren) correctly.

By making a reservation, the guest acknowledges that he has read and accepts the reservation and cancellation conditions.

In case of a request for an offer, Súgó Panzió sends the compiled offer to the guest in writing, which is not considered a confirmation. In case of written confirmation of acceptance of the offer, it becomes final after sending the booking confirmation and receiving the deposit.

Minimum number of nights that can be booked
Our current package offers cannot be booked for less than the indicated minimum number of nights. In all cases, please take into account the specified minimum number of nights.

Management of valuables and cash:
We would like to draw the attention of our dear guests that we do not take any responsibility for valuables or cash lost in the rooms. We recommend that our dear guests store their valuables in a reliable place.

These advance payment conditions apply only to individual bookings.
Súgó Panzió requires a 30% deposit for all individual guest reservations.
The deadline for payment of the advance payment is included in the confirmation as follows:

Advance payment:

- the 30% deposit must be paid within 1 calendar day of the reservation to Súgó Panzió - Súgó Panzió.

Attention!!! If the date of the reservation is within 1 calendar day of the date of arrival, the full amount must be paid by bank transfer to Súgó Panzió - Súgó Panzió on the day of the reservation. After that, you have no possibility to change the date, and the deposit paid by the guest becomes your property.

We can accept an advance payment via bank transfer.

The advance payment must be made by bank transfer to the following bank account number:

Bank address: 535600 Odorheiu Secuiesc Str. Rakoczi nr.13
IBAN account number  
RON: RO14RZBR0000060005412450
EUR: RO82RZBR0000060006329331

Upon completion of the reservation, the system sends a reservation confirmation and fee request to the specified e-mail address and phone number.
The reservation becomes valid/final only if the requested deposit is received by the deadline!
In the case of a bank transfer, please indicate the name of the person making the reservation and the reservation number in the notification section.
The remaining amount beyond the deposit must be paid upon arrival according to the specified payment methods!

Please indicate the need for a Guest company account in advance when booking. After the invoice has been issued, we are unable to make changes to the billing data.

Cancellation and modification conditions

These amendment and cancellation conditions apply only to individual bookings.

If the individual Guest notifies in writing 28 days before arrival at the latest that he/she wishes to cancel his/her reservation, the full amount of the advance payment can be used for a reservation of at least the same value or refunded within 6 months after the cancellation, depending on availability.

In the event of a refund, a gross 3% of the amount of the deposit will be charged as a deposit handling fee, an amount reduced by this cost will be returned to the Guest.

If the guest does not notify in writing within 28 days prior to arrival that he/she is canceling his/her reservation, the advance payment will be deemed to have been paid. The deposit paid by the guest becomes his property, he does not provide services in exchange for the deposit paid.

Conditions for bookings sold by intermediaries

The present booking and cancellation conditions also apply to guests arriving through other forums that sell Súgó Panzió accommodation (online accommodation booking portals - Booking - Szállás.hu - Airbnb).
In the event of a discrepancy between the data found on other sales channels and on its own website ( https://www.sugopanzio.ro ), the information on its own website shall always prevail. We do not assume any responsibility for their differences or any resulting damages.

In all cases, the parties will attempt to resolve disputes arising from the accommodation contract amicably. If the peaceful settlement does not lead to a result, the parties will direct the resolution of the disputes to legal channels.

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